Subpart ii Initial Screening and Determining Veteran Status
Chapter 1 Initial Screening Process
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Chapter 2 Benefit Programs and Types of Claims
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Chapter 3 System Updates
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Chapter 4 Files and Folder Control
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Chapter 5 Jurisdiction and Transfer
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Chapter 6 Determining Veteran Status and Eligibility for Benefits
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Chapter 7 Referrals to the Rating Activity
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Chapter 8 First Notice of Death (FNOD) Processing
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- M21-1, Part III, Subpart ii, Chapter 1, Section A – Process Overview
- M21-1, Part III, Subpart ii, Chapter 2, Section A – Department of Veterans Affairs (VA) Benefit Programs
- M21-1, Part III, Subpart ii, Chapter 3, Section A – Assignment of Claims Folder Numbers
- M21-1, Part III, Subpart ii, Chapter 4, Section A – Paper Claims Folders Storage and Control
- M21-1, Part III, Subpart ii, Chapter 5, Section A – Jurisdiction Over Claims
- M21-1, Part III, Subpart ii, Chapter 6, Section A – Establishing Veteran Status
- M21-1, Part III, Subpart ii, Chapter 7 – Referrals to the Rating Activity
- M21-1, Part III, Subpart ii, Chapter 8, Section A – General Policies for Veteran First Notice of Death (FNOD) Processing
- M21-1, Part III, Subpart ii, Chapter 1, Section B – Mail Management
- M21-1, Part III, Subpart ii, Chapter 1, Section C – Initial Screening Policies
- M21-1, Part III, Subpart ii, Chapter 1, Section D – Claims That Require Priority Processing
- M21-1, Part III, Subpart ii, Chapter 1, Section E – Centralized Mail (CM) Intake
- M21-1, Part III, Subpart ii, Chapter 1, Section F – Veterans Claims Intake Program (VCIP) Shipping
- M21-1, Part III, Subpart ii, Chapter 2, Section B – Claims for Disability Compensation and-or Pension, and Claims for Survivors Benefits
- M21-1, Part III, Subpart ii, Chapter 2, Section C – Informal Claims Received Prior to March 24, 2015, Communication of an Intent to File (ITF), and Requests for Application
- M21-1, Part III, Subpart ii, Chapter 2, Section D – Supplemental Claims
- M21-1, Part III, Subpart ii, Chapter 2, Section E – Claims for Increase
- M21-1, Part III, Subpart ii, Chapter 2, Section G – Withdrawal of Initial Claims
- M21-1, Part III, Subpart ii, Chapter 2, Section H – Renouncements
- M21-1, Part III, Subpart ii, Chapter 3, Section B – Paper and Electronic Claims Folders (eFolders)
- M21-1, Part III, Subpart ii, Chapter 3, Section C – System Updates
- M21-1, Part III, Subpart ii, Chapter 3, Section D – Claims Establishment
- M21-1, Part III, Subpart ii, Chapter 3, Section E – Establishing an Appellate Record
- M21-1, Part III, Subpart ii, Chapter 3, Section F – Handling and Routing of Waiver Requests and Survivor Benefit Claims
- M21-1, Part III, Subpart ii, Chapter 4, Section B – Handling Mail
- M21-1, Part III, Subpart ii, Chapter 4, Section C – Processing Requests for the Delivery of Paper Claims Folders
- M21-1, Part III, Subpart ii, Chapter 4, Section D – Lost Paper Claims Folders, Reconciliation of Duplicate Records in the Beneficiary Identification and Records Locator Subsystem (BIRLS), and Misplaced Claims Documents
- M21-1, Part III, Subpart ii, Chapter 4, Section E – Consolidation of Duplicate Beneficiary Identification and Records Locator Subsystem (BIRLS) Records and Corporate Records
- M21-1, Part III, Subpart ii, Chapter 4, Section F – Segregated Folders and Deceased Veterans’ Claims Folders
- M21-1, Part III, Subpart ii, Chapter 4, Section G – Folder Maintenance
- M21-1, Part III, Subpart ii, Chapter 4, Section I – Folders Meeting the Criteria for Review by the United States Court of Appeals for Veterans Claims (CAVC)
- M21-1, Part III, Subpart ii, Chapter 4, Section J – Exhibits
- M21-1, Part III, Subpart ii, Chapter 5, Section B – Jurisdiction Over Deceased Veterans’ Claims Folders
- M21-1, Part III, Subpart ii, Chapter 5, Section C – Jurisdiction Over Education and Rehabilitation Claims
- M21-1, Part III, Subpart ii, Chapter 5, Section D – Permanent Transfer of Claims Folders
- M21-1, Part III, Subpart ii, Chapter 5, Section E – Permanent Transfer-Out or Transfer-In of Paper Claims Folders
- M21-1, Part III, Subpart ii, Chapter 5, Section F – Temporary Transfer of Claims Folders
- M21-1, Part III, Subpart ii, Chapter 5, Section G – Transferring Electronic Claims and Electronic Claims Folders (eFolders)
- M21-1, Part III, Subpart ii, Chapter 5, Section H – Transfer of Paper Claims Folders Subject to Review by the United States Court of Appeals for Veterans Claims (CAVC)
- M21-1, Part III, Subpart ii, Chapter 6, Section B – Service Requirements and Verification of Eligibility
- M21-1, Part III, Subpart ii, Chapter 8, Section B – System Information for Veteran Notice of Death (NOD) and Month of Death (MOD) Processing
- M21-1, Part III, Subpart ii, Chapter 8, Section C – Interaction with the Records Management Center (RMC) Related to Notice of Death (NOD) Processing
- M21-1, Part III, Subpart ii, Chapter 8, Section D – Errors During Notice of Death (NOD) Processing
