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M21-1, Part IX, Subpart i, Chapter 5, Section B – Department of Veterans Affairs (VA) Pension-Related Home Loans

Overview

In This Section
This section contains the following topics:
Topic
Topic Name
1
2

1.  Loan Guaranty Service Responsibilities

Introduction
This topic contains information on the responsibilities of the Regional Loan Center (RLC) for handling VA pension-related home loans, including

Change Date
December 7, 2018

IX.i.5.B.1.a.  Each RLC’s Jurisdiction, Addresses, and Telephone Number(s)
The table below shows each Regional Loan Center’s (RLC’s)
  • jurisdiction
  • mailing and website addresses, and
  • telephone number(s).
RLC
RLC Jurisdiction
Mailing and Website Addresses
Telephone Number(s)
Atlanta
Georgia
North Carolina
South Carolina
Tennessee
Department of Veterans Affairs
VA Regional Loan Center
1700 Clairmont Road
Decatur, GA 30033-4032
(Mail:  P.O. Box 100026,
Decatur, GA 30031-7026)
1-888-768-2132
Cleveland
Delaware
Indiana
Michigan
New Jersey
Ohio
Pennsylvania
Connecticut
Massachusetts
Maine
New Hampshire
New York
Rhode Island
Vermont
Department of Veterans Affairs
VA Regional Loan Center
1240 East Ninth Street
Cleveland, OH 44199
1-800-729-5772
Denver
Alaska
Colorado
Idaho
Montana
Oregon
Utah
Washington
Wyoming
Department of Veterans Affairs
VA Regional Loan Center
155 Van Gordon Street
Lakewood, CO 80228
(Mail:  Box 25126,
Denver, CO 80225)
1-888-349-7541
Honolulu
Hawaii
Guam
American Samoa
Commonwealth of the
Northern Marianas
Department of Veterans Affairs
VA Regional Office
Loan Guaranty Division (26)
459 Patterson Road
Honolulu, HI 96819
Note:  Although not an RLC, this office is a fully functioning Loan Guaranty operation for Hawaii.
1-808-433-0481
Houston
Arkansas
Louisiana
Oklahoma
Texas
Department of Veterans Affairs
VA Regional Loan Center
6900 Almeda Road
Houston, TX 77030-4200
1-888-232-2571
Phoenix
Arizona
California
New Mexico
Nevada
Department of Veterans Affairs
VA Regional Loan Center
3333 N. Central Avenue
Phoenix, AZ 85012-2402
1-888-869-0194
Roanoke
District of Columbia
Kentucky
Maryland
Virginia
West Virginia
Department of Veterans Affairs
VA Regional Loan Center
210 Franklin Road SW
Roanoke, VA 24011
1-800-933-5499
St. Paul
Illinois
Iowa
Kansas
Minnesota
Missouri
Nebraska
North Dakota
South Dakota
Wisconsin
Department of Veterans Affairs
VA Regional Loan Center
1 Federal Drive, Ft. Snelling
St. Paul, MN 55111-4050
1-800-827-0611
St. Petersburg
Alabama
Florida
Mississippi
Puerto Rico
U.S. Virgin Islands
Department of Veterans Affairs
VA Regional Loan Center
9500 Bay Pines Boulevard
St. Petersburg, FL 33708
(Mail:  P.O. Box 1437,
St. Petersburg, FL 33731)
1-888-611-5916
(outside of Florida)
1-800-827-1000
(within Florida)

IX.i.5.B.1.b.  Sending the Veteran’s Income and Net Worth Information to the PMC for Review
After receiving a Department of Veterans Affairs (VA) pension-related home loan application, the RLC faxes documentation containing the Veteran and co-borrower(s)’ income and net worth information to the Pension Management Center (PMC) of jurisdiction for review.
The RLC uses an overprinted OF-41, Routing and Transmittal Slip, as a fax cover sheet.  The overprint also provides the name and phone number of the person to contact with questions on the referred materials.

IX.i.5.B.1.c.  Examples of Information the RLC May Send the PMC for Review
Examples of information sent by the RLC for review to the PMC include verification of
  • employment
  • salary
  • Social Security benefits
  • pensions
  • retirement income
  • savings bonds
  • certificates of deposit
  • bank accounts, and
  • stocks.

2.  PMC Responsibilities

Introduction
This topic contains information on the responsibilities of the PMC for the review and development of VA pension-related home loans, including

Change Date
December 7, 2018

IX.i.5.B.2.a.  PMC Action and Response Based on RLC Income and Net Worth Information
The table below describes the process of reviewing the Veteran’s income and net worth information following receipt of this information from the RLC.
Step
Action
1
Compare the income and net worth information submitted by the RLC with income and net worth information of record with the PMC.
Note:  The PMC considers the income and net worth information as it would any other third-party income and net worth information it might receive.
2
Does the income and net worth shown in the information from the RLC adversely affect a beneficiary’s pension rate or affect the outcome of a pension claim?
  • If no,
    • respond to the RLC in the manner which the RLC requests (e-mail or another method), and
    • no further action necessary.
  • If yes, go to Step 3.
Note:  The RLC only refers income and net worth information to the PMC when it is greater than that reflected in the corporate record.
3
  • Respond to the RLC, explaining how the information will affect the pension award or claim
  • furnish the name and telephone number of the individual whom the RLC can contact for information on the status of PMC action on the pension award or claim, if necessary
  • maintain a copy of the income and net worth information in the claims folder, and
  • follow standard procedures pertaining to development and notice of proposed adverse action, if warranted, considering the information from the RLC to be third-party information unless signed by the claimant, beneficiary, or fiduciary.
Note:  If the proposed effective date for reduction or discontinuance cannot be determined, set the proposed effective date for the adjustment as the beginning of the Eligibility Verification Report reporting period during which the referral was received from the RLC.
References:  For more information on
Important:  Further action on the pension-related home loan application is deferred pending a response from the PMC.  If the PMC is unable to respond within a few days, it must e-mail or telephone the RLC point of contact to provide the reason for the delay.

IX.i.5.B.2.b.  EP Credit Based on PMC Reviews of RLC Information
Clear end product (EP) 400 after responding to RLC requests for information of record.
If adjustment to a pension award is necessary because of the income and net worth information, process the adjustment under EP 150 and, when appropriate, EP 600.
Reference:  For more information on EP requirements, see M21-4, Apendix B.
Change-June-16-2015-Transmittal-Sheet-M21-1IX_i_5_SecB_TS.docx May 19, 2019 39 KB
Historical_M21-1IX_i_5_SecB_6-16-15.doc May 19, 2019 98 KB
12-7-18_Key-Changes_M21-1IX_i_5_SecB.docx May 19, 2019 45 KB
Transmittal-M21-1MRIX_i_5_TS.doc May 19, 2019 59 KB
in Chapter 5 Loan Guaranty Benefits, Part IX Ancillary and Special Benefits, Subpart i Ancillary Benefits
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