III.ii.8.B.2.a. Veteran NOD ProcessingSteps to Include Working With the MOD and Presidential Memorial Certificate Screens
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From the READY screen, select the applicable command (CEST or FNOD) and enter the Veteran’s
If you do not know the Veteran’s file number, enter
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the Veteran’s Social Security number (SSN) or service number, and
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as much additional identifying information as possible to avoid creating duplicate Beneficiary Identification and Records Locator Subsystem (BIRLS) records.
When the system locates an existing BIRLS record for a Veteran, follow the steps in the table below to process a Veteran FNOD.
Step |
Action |
1 |
Review the system to determine if the Veteran has a running award.
- If yes, proceed to the next step.
- If no, proceed to Step 6.
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2
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Review the system to see if there is a living spouse of record.
- If yes, proceed to the next step.
- If no, proceed to Step 6.
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3
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Perform an SSA INQUIRY to confirm whether the spouse is still living.
- If yes, proceed to Step 6.
- If no, proceed to the next step.
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4
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Insert the SSA INQUIRY showing the spouse’s date of death in the electronic claims folder (eFolder).
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5
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Enter the spouse’s date of death into Participant Profile or using the DEPENDENTS command in Share.
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6
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Select the FNOD command and enter the Veteran’s file number or SSN, first name and last name, and click SUBMIT.
Verify that the information on the VETERAN IDENTIFICATION DATA (VID) screen for the Veteran is complete and accurate (if not, modify), and enter the following:
- the date of death for the Veteran
- the applicable cause of death in the CAUSE OF DEATH field:
- UNKNOWN
- NATURAL
- COMBAT, or
- OTHER, and
- a Y in the Death in Service field if the evidence shows the Veteran died in service.
Note: The Philadelphia Veterans Service Center (VSC) has jurisdiction over all initial in-service death claims per M21-1, Part III, Subpart ii, 5.B.1.d. The PMC of jurisdiction processes all reopened and supplemental in-service death claims.
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7
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Select the UPDATE button on the VID screen. The MONTH OF DEATH screen will automatically appear.
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8
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Verify that the Veteran’s and spouse’s information on the MONTH OF DEATH screen is complete and accurate. If not accurate, modify the information.
Verify whether the Veteran was buried in a State or national cemetery. If so, leave the VET BURIED IN STATE OR NATIONAL CEMETERY box checked. If the Veteran was not buried in a State or national cemetery, uncheck the VET BURIED IN STATE OR NATIONAL CEMETERY box.
Note: If it is determined that an FNOD command is being completed under the incorrect Veteran’s record, then:
- select the ABORT MOD ONLY button (this will stop any payment and letters being issued), and
- refer the case to adjudication.
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9
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Select the applicable notice in the TYPE OF NOTICE drop-down menu.
- The following notices will not send contemporaneous notice to the Veteran:
- DEATH CERTIFICATE/DEATH NOTICE
- DEATH BENEFIT CLAIM
- BURIAL BENEFIT/HEADSTONE/MARKER CLAIM
- FLAG APPLICATION
- INTERMENT RECORD
- NOTICE OF DEATH MESSAGE, or
- VA INSURANCE CLAIM.
- The following notices will send contemporaneous notice to the Veteran:
- TELEPHONE FNOD
- PERSONAL INTERVIEW FNOD
- INSURANCE PCR FNOD, or
- DEATH MATCH.
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10
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If the Veteran had no spouse or the spouse’s information is discrepant or incomplete, then check the SEND NEXT OF KIN LETTER box.
Note: If a dependent spouse is not on the Veteran’s award, the MONTH OF DEATH screen will default to SEND NEXT OF KIN LETTER to the Veteran’s last known mailing address. If the evidence shows that a surviving spouse exists, and it is determined that he or she is entitled to the Month of Death (MOD) payment, add the surviving spouse on the MONTH OF DEATH screen by selecting ADD NEW SPOUSE check box. Then complete the surviving spouse’s information, including his or her date of birth and SSN. Once complete, select UPDATE.
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11
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Select the UPDATE button on the MONTH OF DEATH screen. Confirmation that the MOD has been successfully submitted will appear and select OK. The PRESIDENTIAL MEMORIAL CERTIFICATE screen will automatically appear. If the requirements for the Presidential Memorial Certificate have not been met, do not create the Presidential Memorial Certificate.
Note: In order to release the MOD payment from the MONTH OF DEATH screen, it is required that the SSN is available at the time the FNOD command is completed. If the spouse has no SSN, or the SSN is not available while performing the FNOD command, the MOD payment cannot be processed and the SEND NEXT OF KIN LETTER is the only option the user can select.
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12
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If there is a spouse of record in the system, this information will be pre-populated on the PRESIDENTIAL MEMORIAL CERTIFICATE screen. Verify that the information is complete and accurate. If not, modify the information.
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13
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Select the CREATE CERTIFICATE button on the PRESIDENTIAL MEMORIAL CERTIFICATE screen.
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14
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Scan the NOD mail into the Veteran’s eFolder.
Note: If a survivor claim was submitted with the NOD mail, then forward the survivor claim to the appropriate PMC.
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Note: If the surviving spouse was receiving an apportionment, do not pay the MOD payment until the claims folder is reviewed to ensure there is no pending action to remove the spouse.
References: For more information on
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