Overview
In This Section |
This section contains the following topics:
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1. Delivery of Requested Paper Claims Folders
Introduction |
This topic contains information on the delivery of requested paper claims folders, including
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Change Date |
May 1, 2015
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III.ii.4.C.1.b.Delivery of Paper Claims Folders to Service Organizations |
Honor a request for delivery of a paper claims folder to a Veterans service organization only if the folder contains a current VA Form 21-22, Appointment of Veterans Service Organization as Claimant’s Representative that
Important: If no VA Form 21-22 is found in the paper claims folder, check the electronic claims folder (eFolder) for an electronic copy. The Stakeholder Enterprise Portal (SEP) uploads VA Forms 21-22 to the eFolder.
Note: Do not deliver paper claims folders to organizations holding a limited power of attorney (POA). In those cases, deliver paper claims folders to the VSCM or PMCM with a specific request that contact be made with the representative of the requesting service organization.
Reference: For more information about handling POA appointments, see M21-1, Part I, 3.A.2.
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2. Procedures for Pulling and Delivering Paper Claims Folders in Veteran-Waiting Cases
Introduction |
This topic contains information on procedures for pulling paper claims folders in Veteran-waiting cases, including
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Change Date |
August 9, 2018
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III.ii.4.C.2.c. Request for a Paper Claims Folder by a Service Organization |
If a service organization requests delivery of a claims folder, verify at the time of delivery that either the
Important: If no VA Form 21-22 is found in the paper claims folder, check the eFolder. SEP uploads VA Forms 21-22 to the eFolder.
Reference: For more information about handling POA appointments, see M21-1, Part I, 3.A.2.
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3. Accountability for and the Tracking of Paper Claims Folders
Introduction |
This topic discusses individual accountability for and the tracking of paper claims folders, including
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Change Date |
August 9, 2018
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III.ii.4.C.3.a. Folder Accountability System and Use of COVERS |
The ability to promptly locate paper claims folders requires
Reference: For more information on using COVERS, see the COVERS User Guide.
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III.ii.4.C.3.b. Procedures for Tracking Paper Claims Folder Movement Within a Division |
Procedures for the tracking of paper claims folders as they move within a division are established locally.
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III.ii.4.C.3.c. Accountability for Paper Claims Folders When They Cross Division Lines |
Operating elements must maintain accountability for paper claims folders when they cross division lines.
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Historical_M21-1III_ii_4_SecC_5-1-15.doc | May 11, 2019 | 70 KB |
8-9-18_Key-Changes_M21-1III_ii_4_SecC.docx | May 11, 2019 | 43 KB |
Change-May-1-2015-Transmittal-Sheet-M21-1-III_ii_4_SecC_TS.docx | May 11, 2019 | 40 KB |
in Chapter 4 Files and Folder Control, Part III General Claims Process, Subpart ii Initial Screening and Determining Veteran Status
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