Overview
In This Section |
This section contains the following topics:
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1. VDC Rating Claims Intake
Introduction |
This topic contains information regarding intake of rating claims submitted through VDC, including
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Change Date |
February 21, 2019
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III.i.4.C.1.a. Workload Management for VDC Claims |
The National Work Queue (NWQ) will distribute newly established Veterans Online Application (VONAPP) Direct Connect (VDC) rating claims to regional offices (ROs) for processing. The RO in receipt of the rating end product (EP) to process will be responsible for consolidating any incremental VDC claims that have been established under an EP 400, following the instructions in M21-1, Part III, Subpart i, 4.C.1.e.
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III.i.4.C.1.b.Review of VDC Claims |
Upon receipt of the claim in the Veteran Benefit Management System (VBMS) work queue, the claims processor reviews the original and any incremental claims by taking the steps outlined in the table below.
Note: For historical information on VDC Application Initiation and Dropped Evidence Reviews, see the attachment Historical_M21-1III_i_4_SecC_9-21-17.docx.
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III.i.4.C.1.c. VBMS Exclusions on VDC Claims |
VDC does not screen claims to determine if they meet VBMS claims processing criteria. If VDC establishes a claim in VBMS that is an exclusion identified in M21-1, Part III, Subpart ii, 3.D.1, process the claim using legacy systems as needed and upload legacy system-generated documents to the electronic claims folder.
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III.i.4.C.1.e.
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If a 400 series EP is established by VDC, the contention and evidence submitted with that subsequent submission must be consolidated into the pending primary VDC claim. The incremental EPs must be reconciled by the claims processor assigned to work the primary VDC claim using the table below.
Note: Certain scenarios involving the VDC Dropped Evidence Review may have required specific actions to maintain proper EP control. Historical information regarding these actions is located in the attachment, Historical_M21-1III_i_4_SecC_9-21-17.docx.
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III.i.4.C.1.f.
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VDC accepts pre-discharge claims (excluding Integrated Disability Evaluation System claims).
Reference: For more information on initial actions on receipt of an electronic pre-discharge claim, see M21-1, Part III, Subpart i, 2.B.1.l.
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2. Determining the Date of Claim and Effective Date for VDC Claims
Introduction |
This topic contains information regarding the determination of the date of claim and effective date for VDC claims, including
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Change Date |
February 21, 2019
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III.i.4.C.2.b. Date of Claim for VDC Claims |
Upon submission, VDC automatically establishes the EP with the date of claim matching the submission date.
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III.i.4.C.2.d.
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For the purposes of determining the effective date, decision makers should consider the application initiated or intent to file (ITF) date as the date of claim.
Notes:
Exception: Special effective date provisions may apply to claims that were initiated in VDC but submitted in paper. Historical guidance regarding these provisions is located in the attachment, Historical_M21-1III_i_4_SecC_9-21-17.docx.
References: For more information on
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Historical_M21-1III_i_4_SecC_9-16-16.docx | May 8, 2019 | 91 KB |
2-21-19_Key-Changes_M21-1III_i_4_SecC.docx | May 8, 2019 | 71 KB |
Historical_M21-1III_i_4_SecC_9-21-17.docx | May 8, 2019 | 75 KB |
9-16-16_Key-Changes_M21-1III_i_4_SecC.docx | May 8, 2019 | 81 KB |
Historical_M21-1III_i_4_SecC_6-23-16.docx | May 8, 2019 | 67 KB |
Historical_M21-1III_i_4_SecC_6-26-15.docx | May 8, 2019 | 56 KB |
6-23-16_Key-Changes_M21-1III_i_4_SecC.docx | May 8, 2019 | 71 KB |
Change-June-26-2015-Transmittal-Sheet-M21-1III_i_4_Sec-C_TS.docx | May 8, 2019 | 39 KB |
in Chapter 4 Veterans Online Application (VONAPP) Direct Connect (VDC) Program and the Stakeholder Enterprise Portal (SEP), Part III General Claims Process, Subpart i Overview of Claims Processing and Structure of the Veterans Service Center (VSC)
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